privacy policy

Privacy Policy

1. INTRODUCTION

This Privacy Policy sets out how O’Plérou Studio, a sole proprietorship based in Côte d’Ivoire (“we”, “us”, or “our”), collects, uses, stores, and protects your personal information when you use the Zouzoukwa Store website located at zouzoukwa.store (“Website”) and purchase our digital emoji licensing services (“Services”).

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the Data Protection Act of Côte d’Ivoire and relevant international standards where applicable.

This Privacy Policy applies to all personal information collected through our Website and Services. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

2. DATA CONTROLLER

For the purposes of applicable data protection law, O’Plérou Studio is the data controller responsible for your personal information. Our registered business address is in Abidjan, Côte d’Ivoire.

3. INFORMATION WE COLLECT

3.1 Purchase Transaction Data When you purchase a license through our Website, we collect the following information necessary to complete your transaction:

  • Full name
  • Email address
  • Billing address
  • Company name and size (for license tier determination)
  • Payment information (processed securely through LemonSqueezy)
  • Transaction details and purchase history
  • License type and subscription preferences

3.2 Website Usage Data We may automatically collect certain technical information when you visit our Website:

  • IP address and geographical location
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring website information
  • Date and time of access

3.3 Communications Data When you contact us through our Website or email, we may collect:

  • Content of your messages and correspondence
  • Contact preferences
  • Support ticket information

4. HOW WE COLLECT INFORMATION

We collect personal information through the following methods:

  • Direct Collection: When you voluntarily provide information during the purchase process, account creation, or when contacting us
  • Automatic Collection: Through cookies, web beacons, and similar technologies when you use our Website
  • Third-Party Services: Through our payment processor LemonSqueezy and other integrated service providers

5. HOW WE USE YOUR INFORMATION

We process your personal data for the following purposes:

5.1 Contract Performance

  • Processing and fulfilling license purchases
  • Providing access to Licensed Materials
  • Managing your subscription and billing
  • Delivering customer support services
  • Enforcing our Terms and Conditions

5.2 Legal Compliance

  • Complying with applicable laws and regulations
  • Responding to legal requests and court orders
  • Maintaining records as required by law
  • Preventing fraud and ensuring payment security

5.3 Legitimate Business Interests

  • Improving our Website and Services
  • Analyzing usage patterns and trends
  • Conducting business analytics
  • Protecting our intellectual property rights
  • Ensuring Website security and preventing abuse

5.4 Consent-Based Processing

  • Sending marketing communications (only with your explicit consent)
  • Using cookies for enhanced user experience
  • Processing any additional data you specifically consent to

6. LEGAL BASIS FOR PROCESSING

Our legal basis for processing your personal data includes:

  • Contractual Necessity: To perform our contract with you and provide Services
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interest: To operate and improve our business operations
  • Consent: Where you have provided explicit consent for specific processing activities

7. DATA SHARING AND DISCLOSURE

7.1 Third-Party Service Providers We may share your personal data with trusted third parties who assist us in operating our business:

  • LemonSqueezy: Our payment processor for transaction processing and subscription management
  • Website Hosting Providers: For secure data storage and Website functionality
  • Analytics Services: For Website performance analysis (with anonymized data)

7.2 Legal Disclosures We may disclose your personal data when required by law or to:

  • Comply with legal obligations, court orders, or regulatory requirements
  • Protect our rights, property, or safety, or that of our users
  • Investigate potential fraud or security breaches
  • Enforce our Terms and Conditions

7.3 Business Transfers In the event of a merger, acquisition, or sale of our business assets, your personal data may be transferred to the acquiring entity, subject to appropriate confidentiality and data protection commitments.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission using SSL/TLS encryption
  • Access controls and authentication systems
  • Regular security assessments and updates
  • Data backup and recovery procedures
  • Staff training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

9. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Transaction Records: Retained for 7 years from the date of transaction for legal and accounting purposes
  • Account Information: Retained while your account remains active and for 2 years after account closure
  • Support Communications: Retained for 3 years to provide ongoing customer service
  • Website Usage Data: Typically retained for 12-24 months for analytics purposes

When personal data is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures.

10. INTERNATIONAL DATA TRANSFERS

Some of our service providers may be located outside Côte d’Ivoire. When we transfer your personal data internationally, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by relevant data protection authorities
  • Adequacy decisions recognizing equivalent data protection standards
  • Other legally recognized transfer mechanisms

11. YOUR RIGHTS

Under applicable data protection laws, you have the following rights regarding your personal data:

11.1 Access Rights

  • Request access to your personal data we hold
  • Obtain information about how we process your data
  • Receive a copy of your personal data in a structured format

11.2 Rectification Rights

  • Request correction of inaccurate or incomplete personal data
  • Update your account information and preferences

11.3 Erasure Rights

  • Request deletion of your personal data in certain circumstances
  • Exercise your “right to be forgotten” where legally applicable

11.4 Restriction Rights

  • Request limitation of processing your personal data
  • Object to processing based on legitimate interests

11.5 Portability Rights

  • Request transfer of your data to another service provider
  • Receive your data in a machine-readable format

11.6 Objection Rights

  • Object to direct marketing communications
  • Object to processing for legitimate interests

11.7 Consent Withdrawal

  • Withdraw consent for consent-based processing activities
  • Opt out of non-essential communications

To exercise any of these rights, please contact us using the information provided in Section 13.

12. COOKIES AND TRACKING TECHNOLOGIES

Our Website uses cookies and similar technologies to enhance your user experience. We use:

  • Essential Cookies: Necessary for Website functionality and security
  • Analytics Cookies: To understand how visitors use our Website
  • Preference Cookies: To remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect Website functionality.

13. CONTACT INFORMATION

For questions about this Privacy Policy, to exercise your data protection rights, or to report privacy concerns, please contact us at:

Email: contact@oplerou.studio Subject Line: Privacy Policy Inquiry

We will respond to your inquiry within 30 days of receipt.

14. COMPLAINTS

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority in Côte d’Ivoire or your country of residence.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:

  • Post the updated Privacy Policy on our Website
  • Update the “Last Modified” date below
  • Notify you via email for material changes affecting your rights

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

16. MINORS

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a minor, we will take steps to delete such information promptly.

EFFECTIVE DATE

This Privacy Policy is effective as of September 11th 2025 and was last modified on September 11th 2025.

ACKNOWLEDGMENT

By using our Website and Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal data as described herein.